Frequently asked questions
Can I pause my membership?+
Yes — pause, skip a week or cancel anytime from your account.
How do meals arrive?+
Chilled or frozen, packaged in recyclable insulation. Heat and serve.
What's the cut-off time?+
Order by Tuesday 5pm for Thursday–Saturday delivery.
Do you offer NDIS / HCP / SAH?+
Yes — see our supported ordering page or contact us.
Are meals frozen or fresh?+
Both — we mark each meal clearly so you can choose.
Where do you deliver?+
Across 455 metro Melbourne suburbs. Check your postcode on the delivery page.